Winter/Spring 2026 Radio Station Voucher Code Offer

One Voucher Code applies a 100% discount to a maximum of four tickets.

Children aged 3 and under are admitted free of charge, (proof of age may be requested).

This promotion cannot be used in association with any other discount admission offer or promotion.

Height, age and medical restrictions apply on certain rides and attractions, please refer to our website or mobile app and relevant signage for specific details.

This voucher cannot be used in conjunction with overnight stays at Flamingo Land Resort Holiday Village or our Leisure Complex.

Damaged, defaced, photocopied or vouchers purchased from third party vouchers will not be accepted.

This voucher is not for resale and has a face value £0.00001p.

The standard Terms of Admission of Flamingo Land apply at all times.

Flamingo Land Resort reserves the right to withdraw it at any point without notice or reason.

This voucher gives entry for one day visit to our Zoo and does not allow entry to paid for/ticketed events.

No change given.

This voucher cannot be used in conjunction with any other offers.

This voucher is non-transferable.

RRP based on advance online price.

Valid on following dates, 14th – 22nd February, 25th February – 1st March, 7th, 8th, 14th and 15th March 2026.

Voucher codes are not valid if not redeemed within the above dates.

---

2026 January Holiday Bookings Sale

Discount is subject to availability and only available on selected dates.

Any holiday booked with the offer is non-transferable & non-refundable under any circumstances.

This offer cannot be used in conjunction with any other offer, discount or promotion.

Discount applies to new bookings only and retrospective discounts will not be applied.

Payment is required in full at time of booking online only.

Discount can only be used for stays in Flamingo Land owned accommodation on selected dates, the offer does not apply to private hire bookings.

Offer valid only on bookings made through our website (http://www.flamingoland.co.uk) on selected days.

Offer subject to our standard terms of booking and availability available below.

Flamingo Land reserves the right to amend or withdraw this promotion at any time without notice or reason.

---

Black Friday £35.00 Open Dated Ticket Offer

Open Dated tickets are valid for one visit to the Theme Park & Zoo during the 2026 season, 21st March – 1st  November. (Please check the website for opening dates and times).

Visits using open dated tickets do not need to be pre-booked, tickets can be printed out in advance of your visit or scanned from your smartphone or other electronic device. Damaged or photocopied tickets will be refused.

Standard price for open dated tickets is £58.00 per person.

Open dated tickets are non-refundable, non-transferrable and can only be used for one visit during the 2026 season.

Open Dated tickets are not valid in conjunction with stays at Flamingo Land’s Holiday Village or admission to our Splash Zone or Gymnasium.

Admission to Flamingo Land is subject to our terms of admission available to view at www.flamingoland.co.uk

Flamingo Land reserves the right to amend or withdraw this promotion at any time without notice or reason.

Children aged three years and under are admitted free of charge.

Black Friday offer is valid for open dated ticket purchases between Monday 17th November and midnight on Sunday 30th November 2025.

---

Black Friday Annual Pass Offer

Annual Passes are valid for 365 days from date of purchase.

Annual Passes are valid for Theme Park & Zoo entry between 21st March and 1st November 2026 (Please check website for opening dates and times), plus any Winter Zoo dates during the validity of the annual pass.  

Annual Passes are not valid in conjunction with stays at Flamingo Land’s Holiday Village or admission to our Splash Zone or Gymnasium.

Annual Passes can only be used by the person named on the pass, passholders cannot transfer their pass to another person and must not permit another person to use their pass.

A valid pass must be shown on each visit. If a valid pass cannot be produced then a general admission ticket must be purchased, this ticket is not transferable or refundable.

Lost, misplaced or stolen passes can be reprinted at a cost of £10.00 per pass.

Admission to Flamingo Land is subject to our terms of admission available to view at www.flamingoland.co.uk

Passes remain the property of Flamingo Land Limited and can be retained or cancelled at any time if Flamingo Land reasonably believes the pass is being used in contravention of the terms of admission/purchase.

Retained or cancelled passes are non-refundable or transferable.

The passholder is responsible for the correct use of each pass, misuse may lead to the pass being retained or cancelled.

Annual Passes are not valid for entry to additional “paid/ticketed events and activities” including but not limited to Animal Encounters, Keeper for the Day, Stalk in the Park and Christmas Experience activities.

Flamingo Land reserves the right to exclude discounts and additional activities from the Annual Pass throughout the validity of the pass.

This offer cannot be used in conjunction with any other offer or promotion.

Receive 10% discount on purchases in retail shops, sweet shops and photo booths, 10% discount cannot be used with any offers or promotions. 10% discount does not apply to VIP Ride Pass purchases. A valid Annual Pass must be produced by the passholder at time of purchase to receive the discount, retrospective discounts will not be given.

Receive 10% discount on purchases of food in The Burger Shack & Stone Town Pizza at Zanzibar Food Court and Jolly Sailor 2 Go at The Hub/Muddy Duck Farm. 10% discount cannot be used with any offers or promotions. A valid Annual Pass must be produced by the passholder at time of purchase to receive the discount, retrospective discounts will not be given.

Each passholder will receive a complimentary Flamingo Land Refill & Refresh Souvenir Cup on their first main season visit from 21st March 2026 onwards. Cup refills are not included and are subject to our terms and conditions available to view at:

https://www.flamingoland.co.uk/terms-and-conditions/

Black Friday offer is valid for pass purchases between Monday 17th November and midnight on Sunday 30th November 2025.

Flamingo Land reserves the right to amend or cancel this offer at any time without prior notice.

---

2025 Gold Holiday Home Black Friday Sale

Discount is subject to availability and only available on selected dates.

Any holiday booked with the offer is non-transferable & non-refundable under any circumstances.

This offer cannot be used in conjunction with any other offer, discount or promotion.

Discount applies to new bookings only and retrospective discounts will not be applied.

Payment is required in full at time of booking online only.

Discount can only be used for stays in Flamingo Land owned accommodation on selected dates, the offer does not apply to private hire bookings.

Offer valid only on bookings made through our website (www.flamingoland.co.uk) on selected days.

This offer is valid for Gold standard holiday accommodation only.

Offer subject to our standard terms of booking and availability available at www.flamingoland.co.uk/hvterms

Flamingo Land reserves the right to amend or withdraw this promotion at any time without notice or reason.

---

Flamingo Land Social Media Competition – Terms & Conditions

1. Organiser

The competition is organised by Flamingo Land Ltd, Kirby Misperton, North Yorkshire, YO17 6UX (“Flamingo Land”).

2. Eligibility

The competition is open to UK residents aged 18 or over. Employees of Flamingo Land, their families, or anyone professionally connected to the competition are not eligible. Participants must have access to a valid social media account on the platform where the competition is hosted.

3. Competition Period

The competition open and close dates are stated on the post itself. Entries received after the closing date will not be considered.

4. How to Enter

Entry is via Facebook or Instagram. Only one entry per person is allowed unless otherwise stated.  Entries that are incomplete, fraudulent, or do not meet the competition requirements will be disqualified.

5. Prize

The prize is one family ticket for Flamingo Land Resort for a maximum of four guests aged four years and over for one day visit up until 2nd November 2025. The prize is non-transferable, non-exchangeable, and cannot be redeemed for
cash. Not valid for stays at Flamingo Land Holiday Village. Flamingo Land reserves the right to substitute the prize with another of equivalent value if necessary.

6. Winner Selection and Notification

Winners will be chosen at random by Flamingo Land from all eligible entries. The winner will be notified via Facebook/Instagram within five business days of the competition closing. If the winner does not respond within three business days, Flamingo Land reserves the right to select an alternative winner.

7. Publicity

By entering, participants agree to Flamingo Land using their name, likeness, and entry for promotional purposes without additional compensation.

8. Data Protection

Personal data provided will be used solely for the purpose of administering the competition and in line with Flamingo Land’s privacy policy https://www.flamingoland.co.uk/privacy-policy/

9. General Conditions

Flamingo Land reserves the right to cancel, suspend, or amend the competition if circumstances outside its control prevent it from running as planned. Flamingo Land’s decision is final, and no correspondence will be entered into. The competition is in no way sponsored, endorsed, or administered by, or associated with, any social media platform.

10. Governing Law

The competition and these terms and conditions are governed by English law.

---

2025 Gold Holiday Home Summer July Sale

Discount is subject to availability and only available on selected dates.

Any holiday booked with the offer is non-transferable & non-refundable under any circumstances.

This offer cannot be used in conjunction with any other offer, discount or promotion.

Discount applies to new bookings only and retrospective discounts will not be applied.

Payment is required in full at time of booking online only.

Discount can only be used for stays in Flamingo Land owned accommodation on selected dates, the offer does not apply to private hire bookings.

Offer valid only on bookings made through our website (www.flamingoland.co.uk) on selected days.

Offer subject to our standard terms of booking and availability available at www.flamingoland.co.uk/hvterms

Flamingo Land reserves the right to amend or withdraw this promotion at any time without notice or reason

---

2025 February Half Term January Sale

Discount is subject to availability and only available on selected dates.

Any holiday booked with the offer is non-transferable & non-refundable under any circumstances.

This offer cannot be used in conjunction with any other offer, discount or promotion.

Discount applies to new bookings only and retrospective discounts will not be applied.

Payment is required in full at time of booking online only.

Discount can only be used for stays in Flamingo Land owned accommodation on selected dates, the offer does not apply to private hire bookings.

Offer valid only on bookings made through our website (www.flamingoland.co.uk) on selected days.

Offer subject to our standard terms of booking and availability available at www.flamingoland.co.uk/hvterms

Flamingo Land reserves the right to amend or withdraw this promotion at any time without notice or reason

---

2025 May & June Early Summer Short Break January Sale

Discount is subject to availability and only available on selected dates.

Any holiday booked with the offer is non-transferable & non-refundable under any circumstances.

This offer cannot be used in conjunction with any other offer, discount or promotion.

Discount applies to new bookings only and retrospective discounts will not be applied.

Payment is required in full at time of booking online only.

Discount can only be used for stays in Flamingo Land owned accommodation on selected dates, the offer does not apply to private hire bookings.

Offer valid only on bookings made through our website (www.flamingoland.co.uk) on selected days.

Offer subject to our standard terms of booking and availability available at www.flamingoland.co.uk/hvterms

Flamingo Land reserves the right to amend or withdraw this promotion at any time without notice or reason

---

2025 Gold Holiday January Sale

Discount is subject to availability and only available on selected dates.

Any holiday booked with the offer is non-transferable & non-refundable under any circumstances.

This offer cannot be used in conjunction with any other offer, discount or promotion.

Discount applies to new bookings only and retrospective discounts will not be applied.

Payment is required in full at time of booking online only.

Discount can only be used for stays in Flamingo Land owned accommodation on selected dates, the offer does not apply to private hire bookings.

Offer valid only on bookings made through our website (www.flamingoland.co.uk) on selected days.

This offer is valid for Gold standard holiday accommodation only.

Offer subject to our standard terms of booking and availability available at www.flamingoland.co.uk/hvterms

Flamingo Land reserves the right to amend or withdraw this promotion at any time without notice or reason

---

Monthly Receipt Survey Prize Draw Terms and Conditions

1. The prize draw is open to all UK residents aged 18 years or over, except employees of the Promoter, their families, agents or any third party directly associated with administration of the prize draw.
2. Upon purchase of food or beverage at from one of Flamingo Land LTDs bars, cafes or restaurants  you will be provided with a unique code which allows access to a feedback survey at www.flamingoland.co.uk. Upon completion of this survey you will automatically be entered into this Monthly prize draw.
3. All entries must be submitted to www.flamingoland.co.uk and only one entry is permitted per unique receipt code.
4. The opening date for entries is 00:00:00 on the first day of the month. The closing date of the prize draw is 23:59:59 on the last date of the month.
5. [The Promoter accepts no responsibility for entries not successfully completed due to a technical fault [technical malfunction, computer hardware or software failure, satellite, network or server failure] of any kind OR If for any reason a technical interruption, fault or site failure occurs when purchasing online, the Promoter does not take any responsibility for incomplete purchases and any incomplete purchases will not be considered valid for entry into the prize draw. The Promoter accepts no responsibility for any purchases which are not completed for any reason.]
6. A winner will be chosen by random draw [performed by a computer process OR supervised by an independent person] on the first day of the following month (“Draw Date”).
7. The winner will receive one family ticket for entry to Flamingo Land Resort (2 adults & 2 children or 1 adult & 3 children) valid during the current season or season following the competition entry. The winner will also receive a Flamingo Land Fun Card preloaded with £50 bonus credit for use in our Arcades (subject to our fun card terms and conditions available at www.flamingoland.co.uk/funcard)
8. The winner will be notified by email (using details provided at entry) before the seventh day of the month of entry and must provide a postal address to claim their prize. If a winner does not respond to the Promoter within fourteen days of being notified by the Promoter, then the winner’s prize will be forfeited and the Promoter will be entitled to select another winner in accordance with the process described above.
9. The prize will be sent to the winner by registered post within seven days of being notified of their win.
10. The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered.
11. [The prize is supplied by Flamingo Land LTD (the “Supplier”)]. The Promoter reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond the Promoter’s control makes it necessary to do so].
12. The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.
13. The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will send the surname and county of major prize winners and, if applicable copies of their winning entries, to anyone who emails [email protected] or writes to Legal, Flamingo Land LTD, The Rectory, Kirby Misperton YO17 6UX (enclosing a self-addressed envelope) within [one] month after the closing date stated in condition 4. If you object to any or all of your surname, county and winning entry being published or made available, please contact the Promoter Legal, Flamingo Land LTD, The Rectory, Kirby Misperton YO17 6UX. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.
14. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions.
15. The Promoter reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.
16. [Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.]
17. Personal data supplied during the course of this promotion will only be processed as set out in the Promoter’s www.flamingoland.co.uk/funcard. See also condition 13 with regard to the announcement of winners.
18. The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.
19. The Promoter of this prize draw is Flamingo Land LTD of The Rectory, Kirby Misperton, North Yorkshire YO17 6UX.

---

Annual Pass Terms and Conditions

• Annual Passes are valid for 365 days from the date of purchase.
• Annual Passes are not valid in conjunction with stays at Flamingo Land’s Holiday Village.
• Annual Passes cannot be used in conjunction with stays at local Holiday Parks.
• Annual Passes are for the person named on the pass only. Passholders cannot transfer their pass to another person and must not permit another person to use their Annual Pass.
• A valid pass must be presented on every visit. If the passholder does not have their pass they will be required to pay the standard entry fee.
• Lost, misplaced or stolen passes can be reprinted at a cost of £10.00 per pass.
• Admission to Flamingo Land Resort is subject to our terms of admission, available to view at www.flamingoland.co.uk.

This discount cannot be used in conjunction with other special offers or promotions.

• Passes remain the property of Flamingo Land Limited and can be retained or cancelled at any time if Flamingo Land reasonably believes the pass is being used in contravention of these terms.
• Retained or cancelled passes are non-refundable or transferable.
• The passholder is responsible for the correct use of each pass, misuse may lead to the pass being retained or cancelled.
• Passes are valid for day admission to the Theme Park and Zoo. Passes are not valid for entry to additional ‘paid/ticketed events and activities’ including but not limited to animal encounters, keeper for the day, stalk in the park, lantern festival, Party In The Park, fireworks events and Christmas activities.
• Flamingo Land reserves the right to exclude additional activities from the annual pass throughout the year.
• Passholder rights and benefits shall cease on death but no refund shall be made.

Please also see our Annual/Winter Pass COVID-19 Addendum and Annual/Winter Passes Rights to cancel below.

---

Flamingo Land Refill & Refresh Souvenir Cup 2025

Souvenir Cups are subject to availability.  Please keep the receipt as proof of purchase..

£18.00 if you buy a single cup.

£14.00 each if you buy 2 cups

£12.00 each if you buy 3 cups or more

The additional cost to refill your cup for an additional day is £10.00 per day.(revalidation req:)

There are 6 units in the Park you can buy, validate/revalidate and refill your Cups from:

1 – Burger Shack

2 – Metropolis kiosk

3 – Splash Battle  kiosk

4 – Picnic Planet

5 – Fuel Stop Cafe

6 – Kumali Gifts*     *Only Slushy Jacks & Fanta Frozen in this unit

Please note: Subject to Park opening times as per the website & unit opening times.

Refills available from Park Open until Park Park Close as advertised unless otherwise stated.

Free refills of Coca-Cola, Diet Coke, Coke Zero, Sprite Zero and Fanta Orange, Fanta Frozen and Slushy Jacks only from the units detailed above. Post Mix dispensers and Fanta Frozen and Slushy Jacks are operated by our Flamingo Land Team members and are subject to availability.

Kcals:

20oz of liquid with ice:

Coca-Cola – 254 kcals

Coke Zero – 3 kcals

Diet Coke – 3 kcals

Fanta Orange – 112 kcals

Sprite Zero – 6 kcals

Slushy Jacks – Strawberry 76 kcals / Raspberry 76 kcals

Fanta Frozen – Strawberry & Raspberry 155 kcals

The souvenir cup has a chip in the bottom that requires validating when purchased which will allow refills to be made on the day of purchase or any additional day purchases.

There is a 10 minute delay between refills ( guests have to wait 10 minutes before a second refill of the same vessel is allowed via our Validating Stations).

Glycerol Levels – Not recommended that young children under the age of 5 get free fills of Fanta Frozen or Slushy Jacks. The FSA does not recommend that a child under the age of 5 years consume slushy drinks containing Glycerol. This is because of the reduction of sugar being replaced with an additive E422

There is a 10 minute delay between refills ( guests have to wait 10 minutes before a second refill of the same vessel is allowed via our Validating Stations).

Glycerol Levels – Not recommended that young children under the age of 5 get free fills of Fanta Frozen or Slushy Jacks. The FSA does not recommend that a child under the age of 5 years consume slushy drinks containing Glycerol. This is because of the reduction of sugar being replaced with an additive E422

---

Flamingo Land Dog Policy

We have undertaken a review of our dog policy since 2022, taking into account feedback we have received from owners, holiday guests and visitors to our resort. We have particularly listened to concerns around phobias, safety for both animals and guests alike, allergies and hygiene, as such we have now updated our policy accordingly.

We would like to remind guests of some of our rules so that guests can enjoy their time with us.

Assistance dogs are welcome in all venues onsite and in our Zoo, and must be kept on a lead at all times. For the avoidance of any doubt, assistance dogs are the only dogs allowed in our Zoo area or any indoor venues, they must be under control at all times. No dogs may be permitted to accompany guests on any of our rides.

Well behaved and under control dogs are welcome at the following venues:

• The Coach House Country Pub Conservatory Area
• The Metropolis Bar & Grill Conservatory Area
• Pitcher’s Fanzone Outdoor Area
• Fabrizio’s Outside Area
• The Diner Outside Area
• The Theme Park Area

We understand that dogs get excited. All we ask is you try and keep your dog’s barking to a minimum. If barking becomes too much we may ask you to simply take your dog away from the venue/area while they calm down.

If your dog fouls on our premises, it is your responsibility to clean this up.

If your dog requires some water we have dog bowls outside many of our venues to keep your pooches hydrated. If you notice one is empty please pass this onto a Team Member who will happily refill it.

Just like us humans sometimes our pooches can get angry, unfortunately any aggressive behaviour or excessive barking will result in us asking you to remove your dog from a venue/area.

Please do not feed your dogs from our plates within the dining areas for hygiene purposes and be mindful that staff regularly carry drinks and food to and from tables.

We love to see dogs of all sizes in our Theme Park & Holiday Village. These rules are in place to ensure the safety of your dogs and our guests, especially children, and to make sure you have a memorable time here at Flamingo Land whether you have a tail or not.

We do hope our guests understand and appreciate these pointers. If there are any questions please ask one of our Team Members and thank you for your understanding and cooperation.

---

Flamingo Land Terms and Conditions

Please read these terms and conditions carefully as they set out the terms which apply to your booking with us.  Your attention is particularly drawn to Part A (General Terms) clause 5 (Your obligations while at the Resort) and Part A (General Terms) clause 8 (Our responsibility to you for loss or damage suffered by you).  

1. GENERAL

The terms in this part A apply to all contracts formed with Flamingo Land. In addition to this part A other parts of these terms will apply depending on what you wish to do when you visit the Resort. 

1. These terms

1.1 What these terms cover. These are the terms and conditions which apply to your booking to visit or stay at Flamingo Land Resort.  These terms are in different parts: 

Part A. General Terms

Part B. Theme Park & Zoo Entry

Part C. Holiday Village Bookings including holiday accommodation, touring caravans and camping. 

Part D. Leisure Facilities

Part E. Zoo Experiences and Seasonal Events. 

The General Terms in Part A apply to all bookings and the other parts apply depending on what you’re booking to do at Flamingo Land.  For example, if you’re booking to stay at the Holiday Park Parts A, B and C apply to the contract between you and us or if you’re attending the Park as a day visitor Parts A and B apply to the contract between you and us.  Please read carefully the parts which applies to your booking. 

1.2 Why you should read them. Please read these terms carefully before you book to visit Flamingo Land Resort or stay with us. These terms tell you who we are, our obligations to each other, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us to discuss. 

2. Information about us and how to contact us

2.1 Who we are. We are Flamingo Land Limited a company registered in Scotland. Our company registration number is SC052543 and our registered office is at The Cross, Uddingston, Glasgow, G71 7ES. Our registered VAT number is GB262736059. 

2.2 How to contact us. You can contact us by telephoning our customer service team at 0800 40 888 40 or by emailing us at [email protected] or writing to us at Flamingo Land Resort, The Rectory, Kirby Misperton, North Yorkshire YO17 6UX.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us when you make your booking. 

3. Our contract with you

3.1 How we will accept your order. A binding contract between us (Flamingo Land Limited) and you comes into existence when: 

(a) if you are placing your booking online, the final page of the booking confirmation procedure gives you a booking reference; or

(b) if you are placing your booking by telephone, we give you a booking reference. 

It will help us if you can tell us the booking reference whenever you contact us about your booking.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the tickets/booking. This might be because we are fully booked, because we have special events occurring which require special tickets or because we have identified an error in the price of the ticket or booking. 

3.3 Other terms which apply if you are booking through our website.  If you are booking through our website please also read our website terms and conditions at https://www.flamingoland.co.uk/website-terms/.

3.4 Entry to the Resort is deemed acceptance of these Terms. By entering the Resort you are deemed to accept these Terms. 

4. Definitions

4.1 In these terms the following words and phrases shall have the following meanings:

Accommodation: lodges and holiday homes on the Holiday Village, Fir Tree Lodge, The Gate House and Riverside Cottages. 

Booking: a Holiday Village Booking or a booking for other services provided by us at the Resort. 

Camping and Touring Bookings: a booking to stay at the Holiday Village in your tent, touring caravan or motorhome.

Flamingo Land/Us/We/Our: Flamingo Land Limited.

Holiday Village: Flamingo Land’s holiday village of Accommodation and pitches for touring caravans, tents and motorhomes.

Park: Flamingo Land Theme Park (including the Zoo) or any part of it.

Park Rules: the rules for entry to the Park as set out in Part B (Entry to the Park) clause 3 of these Terms. 

Pass: a pass purchased in advance which allows unlimited visits to the Park (subject to the restrictions in Part B (Entry to the Park) clauses 4 to 6). 

Programme: the programme of events at the Park. 

Resort: the Park, the Holiday Village, the Splash Zone and any other parts of Flamingo Land to which guests are permitted access with a valid Ticket or Booking. 

Rides: the theme park rides at the Park.

Terms: these terms and conditions. 

Ticket: A valid ticket allowing the holder entry to the Park (which includes Passes).

Zoo: our zoo and Muddy Duck Farm.  

4.2 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

5. Your obligations while at the Resort 

5.1 Noise or behaviour likely to annoy others is not permitted. Unnecessary noise or any behaviour likely to cause annoyance to other guests or confusion of any kind is not permitted in any part of the Resort.

5.2 Clothing and appearance.  The Resort is an outdoor park and a family resort. We ask that you wear sensible clothing and footwear which is appropriate for the countryside.  You must dress appropriately for a family resort during your visit.  You must wear appropriate clothing (including a top and shoes) at all times whilst at the Resort. If guests are wearing clothing which is indecent or likely to cause offence in any way or have visible tattoos which are indecent or likely to cause offence in any way, they will be refused entry or removed from the Resort without a refund.  Certain items of clothing may not be permitted on some Rides for health and safety reasons.

5.3 Dogs. You may bring your dog to the Park but dogs (excluding guide dogs, hearing dogs and registered assistance dogs) are NOT permitted in the Zoo. No other pets or animals may be brought to the Resort. Dogs should not be left in vehicles in the car park.  We reserve the right to contact any relevant authority in relation to any animals that are left unsupervised or that are found to be in distress.

5.4 Alcohol at the Resort.  

(a) If you wish to purchase alcohol and you appear to be under 25 then we will ask you to provide photographic ID in order to purchase or consume alcohol at the licensed premises at the Resort.  The types of ID we accept are photo driving licence, passports, and military cards (British Army, Royal Navy, Royal Air Force). As part of the National “Pass” scheme, we also accept Young Scot, My ID, Citizens Card, One ID 4 U, and Validate UK.

(b) The consumption of guest’s own alcohol or soft drinks in Flamingo Land bars is not permitted. We reserve the right to confiscate alcohol or soft drinks which were not purchased at the Resort. 

(c) For your safety and the safety of other guests, walking around the Resort with drinking glasses is not allowed at any time. 

5.5 Your responsibility to supervise your children. It is your responsibility to appropriately supervise your children at all times at the Resort. There is a wide choice of activities for children. For their safety and maximum enjoyment we would ask you to:- 

1. check that the Ride or facility at the Resort is suitable for your child’s age; 
2. supervise your children particularly in busy areas and observe and undertake any specific guidelines put in place to help protect and keep safe your children (e.g. child/parent ratio at the swimming pool); and 
3. please consider other guests and ensure your children do not disturb others. 

5.6 You must take appropriate care while at the Resort. The Resort is located in a rural setting within the Howardian Hills Area of Outstanding Natural Beauty.  You should view the Resort as being countryside and look out for hazards when walking around the Resort.  These hazards may include rabbit holes, mole hills, tree roots and ruts although this list is not exhaustive. Because of the rural setting you must wear appropriate footwear (see clause 5.2 above) and take appropriate care while at the Resort.  If a trip, slip or fall occurs we will consider whether you contributed to the accident by wearing inappropriate footwear or acting inappropriately. 

5.7 Photography. Unless it is expressly prohibited [(e.g. at the Splash Zone)], you are permitted to take photographs and recordings within the Resort provided that these are solely for private use and are not sold or used for any commercial or public purpose.  By accepting these Terms, you acknowledge that Flamingo Land may on demand have access to photographs taken and video footage captured by you and request that certain photographs and/or footage are deleted if they are deemed to be offensive to or infringe the privacy of other guests and/or staff. By accepting these Terms, you agree not to intentionally photograph and/or capture video footage of any individual without that person’s permission and you must adhere to all photography/filming restrictions in place from time to time whilst within the Resort. From time to time, Flamingo Land or other authorised parties carry out photography and/or video recording in the Resort, which may feature guests. Entry to the Resort is deemed acceptance of these Terms, and you therefore agree that Flamingo Land or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Flamingo Land or such authorised party (as the case may be).  

6. Our right to refuse entry or remove you from the Resort

6.1 Circumstances where we can refuse entry or remove you from the Resort. Flamingo Land, acting reasonably at all times, reserves the right, in its absolute discretion, to refuse admission to the Resort, ban from entry to the Resort, or remove from the Resort without any right to a refund, any person whose presence or behaviour may affect the enjoyment and/or safety of other guests or staff, or who:

(a) acts in an inappropriate and/or undesirable manner whilst travelling to the Resort whether by bus, coach or other means, where such behaviour has been reported to Flamingo Land by a reliable independent source;

(b) has been convicted of a criminal offence relating to Flamingo Land, or civil unrest at the Resort, uses violent, aggressive, threatening, abusive, discriminatory or insulting words or behaviour or in any way behaves in a manner which may provoke a breach of the peace;

(c) climbs or stands upon fences, barriers, walls, safety fences, rock arrangements, exhibits or any other buildings at the Resort, enters or attempts to enter any part of the Resort which is a restricted or prohibited area as determined by Flamingo Land including workshops and changing rooms; or queue jumps at the Rides;

(d) displays any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting;

(e) attempts to gain admission to the Resort without a valid Ticket, Pass or Booking, or has been found inside the Resort without a valid Ticket, Pass or Booking;

(g) behaves in a manner which in Flamingo Land’s opinion is likely to affect the enjoyment or safety of other guests;

(h) behaves in a manner which in Flamingo Land’s opinion is likely to affect the safety, welfare or wellbeing of the animals in the Zoo;

(i) does not follow written or verbal instructions or behaves in a manner which may risk the health and safety of themselves, other guests or Flamingo Land’s workers;

(j) does not comply with the Park Rules. 

6.2 How breaching these Terms affects the Group you’re with.  If a person who is in breach of any of these Terms is a member of a group, then such group of individuals may also, at Flamingo Land’s discretion, be denied entry or escorted from the Resort without any right to a refund. Flamingo Land reserves the right to initiate legal proceedings or prosecute any person found damaging or defacing any part of the grounds, fences, barriers, walls, exhibits, fabrics or buildings at the Resort. 

6.3 Future access to the Resort. At Flamingo Land’s discretion, future access to the Resort may be denied to any guest or group who has previously been denied entry or escorted from the Resort.

7. Price and Payment 

7.1 Where to find the price for the ticket or booking. The price of the Ticket(s) or Booking (which includes VAT) will be the price indicated on the order pages when you placed your order or notified by us to you on the telephone. We take all reasonable care to ensure that the price of the Ticket(s) or Booking advised to you is correct. However please see Part A (General Terms) 7.3 for what happens if we discover an error in the price of the Ticket(s) or Booking. 

7.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date stated on your Ticket(s) or the date of your Booking, we will adjust the rate of VAT that you pay, unless you have already paid for the Ticket(s) or Booking in full before the change in the rate of VAT takes effect.

7.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, the price of Ticket(s) or the price of your Booking may be incorrect. We will normally check prices before accepting your order so that, where the correct price of the Ticket(s) or your Booking at your order date is less than our stated price, we will charge the lower amount. If the correct price of the Ticket(s) or your Booking at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

7.4 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of The Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount. 

7.5 Payments on the Resort. When you are at the Resort payments can be made by cash and debit/credit card. Please note a valid PIN is required to authorise card transactions which are above the contactless limit. We do not accept personal cheques. 

8. Our responsibility for loss or damage suffered by you

8.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us when you made your Booking or purchased your Ticket(s).

8.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; and for breach of your legal rights.

8.3 Damage to your personal possessions.  All items, belongings and other property brought into the Resort by guests are at their own risk and we accept no liability for any loss or damage to such property. As such, we recommend that guests do not bring valuables to the Resort.  

8.4 Damage to vehicles in our car parks. We take no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of guests’ vehicles in the car park or any contents of such vehicles. Outside of the Park’s normal operating hours vehicles must not remain in the visitor car parks. If you are staying on the Resort you must move your vehicle to the Holiday Park or other accommodation. 

9. Security and Safety

9.1 Agreement to searches. To prevent offensive weapons or dangerous articles from being brought into the Resort, guests are admitted to the Resort subject to the condition that, if requested to do so, they will allow themselves, their accommodation and/or their belongings to be searched.  These searches may include the use of trained detection dogs.

9.2 Items which cannot be brought into the Resort. It is prohibited to bring into the Resort any weapons, fireworks, smoke bombs, knives, illegal substances or other articles which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other guests, our staff or the animals in the Zoo is strictly prohibited.  Any person found to be in possession of an article deemed to be offensive or dangerous will be immediately escorted from the Resort without any right to a refund and Flamingo Land reserves the right to make reports to the relevant authorities which may lead to prosecution. 

9.3 Use of illegal substances and/or legal highs. The use of illegal substances and/or legal highs (including, but not limited to, laughing gas) are strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances and/or legal highs will be refused admission or escorted from the Resort without any right to a refund.

9.5 Smoking. Smoking (including of e-cigarettes) is strictly prohibited in indoor locations, in Accommodation and in queues for Rides.  

9.6 Complying with instructions. All Rides, amusements, transport systems and any other facilities located at the Resort must only be used in accordance with any posted signage (including on digital displays), safety announcements, and relevant operator’s instructions and you agree to abide by these at all times.  While you are at the Zoo you must comply with written instructions (e.g. on signs) and verbal instructions given to you by our keeping staff. 

9.7 Maintaining a safe environment. We want to maintain a safe and secure environment for you and your family and may ask you to provide photo ID on arrival at the Resort. We don’t knowingly allow anyone to use or visit the Resort who is a convicted child sex offender, subject to the notification requirements of the Sexual Offences Act 2003, or subject to a Risk of Sexual Harm Order or Child Abduction Notice.

10. Safety measures to mitigate risks of the outbreak/epidemic/pandemic of diseases such as COVID-19

10.1 Safety Measures. In response to any outbreak, we may introduce specific safety measures at the Resort in an effort to safeguard the health, safety and wellbeing of persons visiting the Resort. A full list of safety measures being taken at Flamingo Land will be made available on our website.

10.2 Your obligation to comply with the safety measures. It is in the interest of everyone at our Resort to comply with the safety measures that have been put in place. Should an individual not comply with these safety measures, we reserve the right to require that individual to leave the Resort in accordance with these terms and conditions.

10.3 Your Acceptance of Risk. The safety measures that may be introduced are intended to minimise the risk of contracting the disease but this risk cannot be completely eradicated.  Anyone visiting the Resort acknowledges that they do so at their own risk.

11. How we may use your personal information

11.1 How we may use your personal information. We will only use your personal information as set out in our privacy policy https://www.flamingoland.co.uk/privacy-policy/ .

11.2 Use of CCTV. CCTV cameras are used to assist in the proper running of the Resort. We do not make any representation as to the extent of coverage provided by the cameras. 

12. Other important terms

12.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

12.2 Our contract with your is personal and cannot be transferred to anyone else. All Tickets and Bookings are non-transferrable and not for resale. [Subject to Part B (Entry to the Park) clause 4.6,] Tickets and Bookings will automatically become void if they are transferred. 

12.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

12.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

12.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.

12.6 Variations to these Terms.  Flamingo Land reserves the right to amend or alter these Terms at any time without prior notice.

12.7 Which laws apply to this contract and where you may bring legal proceedings. These Terms are governed by English law. If you live in England and Wales and you can bring legal proceedings in the English and Welsh courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.

1. ENTRY TO THE PARK 

In addition to the Part A (General Terms) the terms in this Part B apply to entry to the Park by Ticket.

1. Requirement to hold a Ticket

1.1 You must hold a valid ticket. The Park is private property. All persons entering the Park must pay for admission or hold a valid ticket/pass, which has been obtained from Flamingo Land or through a third party authorised by Flamingo Land to sell Tickets. The sale of tickets by anyone other than Flamingo Land is strictly prohibited. Only persons authorised by us are permitted to sell or offer for sale any items to guests within the Park. 

1.2 Tickets are subject to the Park Rules. All Tickets are granted subject to the Park Rules. 

1.3 Tickets valid on date stated. Tickets purchased are only valid on the date printed on the Ticket. Please check the Park’s operating calendar for opening times and dates. Tickets may not be valid for special events or concerts which may be subject to a separate admission fee. Tickets will only be exchanged or refunded if Flamingo Land, in its absolute discretion, chooses to do so. For the avoidance of any doubt, pre-booked Tickets are non-refundable in the event that admission is refused or relinquished for any reason referred to in these Terms. 

1.4 Tickets are non-transferrable. Tickets, Passes and VIP Ride Passes are the property of Flamingo Land and are non-transferable, non-exchangeable, non-refundable and void if defaced or altered.

1.5 Tickets booked online. Tickets booked online will be delivered in accordance with Flamingo Land’s delivery procedure. If Tickets are bought on behalf of other guests, the buyer accepts these Terms on behalf of every guest and shall ensure that each person in the group complies with these Terms. Tickets must be retained at all times and submitted for inspection if required by Flamingo Land.

1.6 When we may refuse admission if you have purchased tickets from an unauthorised source. Flamingo Land, acting reasonably at all times, reserves the right, in its absolute discretion, to refuse admission to the Park, ban from entry to the Park, or remove from the Park without any right to a refund, any person who: 

(a) has purchased or obtained any Tickets or discount vouchers from a Ticket tout; or 

(b) we reasonably believe has purchased a Ticket from an unauthorised source.

1.7 Persons under 12 must be accompanied by an adult. No person under the age of 12 will be admitted to the Park unless they are accompanied by an adult aged 18 years or over and such child or children whilst at the Park must remain under the control or supervision of an adult at all times. Flamingo Land reserves the right, in its absolute discretion to change the age restrictions referred to in this clause 1.7 if any particular circumstances so require in the interests of safety and security.

1.8 Family Tickets.  A family ticket will admit two adults & two children* or one adult & three children* to the Park.  For these purposes, a child is 16 years of age or younger. 

1.9 Children aged Three Years & Under. Children three years of age and under are admitted free of charge.  If a child’s age is in doubt and you are unable to provide proof of age, we ask that you pay the appropriate admission charge on entry. We’ll then be pleased to give you a refund if you’re subsequently able to supply this information.

2. Changes to Rides and Programmes

2.1 Rides may not be available and the Programme may be changed. Flamingo Land will endeavour to ensure that as many Rides as possible are available for use by guests at the Park. However, we reserve the right, without prior notice, to close the Rides and/or change the Programme and/or the Park’s opening hours. Flamingo Land in its absolute discretion reserves the right to close the whole or any part of the Park at any time or to restrict the number of persons having access to the Park. The reason for any closure or restriction may include: 

1. technical or operational reasons, 
2. capacity, 
3. extreme weather conditions, 
4. special events; 
5. to ensure the safety and security of guests; or 
6. if Flamingo Land reasonably considers the circumstances so require. 

In the event of such closure, change to the Programme or restriction on visitor numbers or the Park’s opening hours, guests shall not be entitled to a refund of the Ticket price. 

2.2 What we will do if the whole Park is closed. For tickets purchased in advance, if the whole Park is closed for any of the reasons set out above, Flamingo Land may offer replacement Tickets for admission to the Park on an alternative date in substitution for any other form of redress.

3. Park Rules

3.1 All guests are admitted subject to the following Park Rules:  

(a) Whilst in the Park all guests must comply with instructions given to them by Flamingo Land employees;  

(b) Height/Age/Size/Medical restrictions apply on certain Rides and attractions. Please refer to the park map and signage at Rides and attractions. Guests with plaster casts are only allowed on Rides and attractions that generate low forces. Unfortunately, this does not include roller coasters and white-knuckle rides, due to the level of g-force these generate.

(c) The consumption of intoxicating liquor is permitted only in authorised places within the Park.  Intoxicating liquor may not be taken into the Park except with the express permission of Flamingo Land and any persons found possessing alcohol, or who appear to be under the influence of alcohol may be refused admission to the Park or escorted from the Park without any right to a refund.  

(d) Disabled guests are entitled to receive free entry for one carer on production of one of the following: Disability Living Allowance Record Book, Attendance Allowance Book, Invalidity Benefit Book, Visual Impairment Registration Card (BD8), Blue/Orange Parking Permit or written confirmation of the above from the DWP with photographic identification.  We recommend that you read our Accessibility Guide before your visit to understand the steps which we have taken to make the Park accessible to guests with a disability.   If proof of disability can not be produced  we ask that you pay the appropriate admission charge on entry. We’ll then be pleased to give you a refund if you’re subsequently able to supply this information.

(e) Prior to arrival at the Park, please print off your e-tickets. On arrival, please go straight to the admissions area and present your e-tickets to a member of staff to gain entry to the Park.

4. Terms applying to annual passes 

As well as the terms which apply to the Annual Pass (see Part B (Entry to the Park) clause 5 below) and the Winter Pass (see Part B (Entry to the Park) clause 6 below) the following terms apply to all Passes issued by Flamingo Land. 

4.1 Passes cannot be transferred. Passes are for the person named on the pass only. Passholders cannot transfer their pass to another person and must not permit another person to use their Pass.

4.2 You must present your Pass on every visit. If the passholder does not have their pass they will be required to pay the standard entry fee.

4.3 If you lose your Pass.  Flamingo Land will replace lost, misplaced or stolen passes at a cost of £10.00 per pass.

4.4 Passes remain the property of Flamingo Land. Passes can be retained or cancelled at any time if Flamingo Land reasonably believes the Pass is being used in contravention of these Terms. Retained or cancelled Passes are non-refundable or transferable.

4.5 You are responsible for the use of your Pass.  The passholder is responsible for the correct use of their Pass. Misuse may lead to the pass being retained or cancelled.

4.6 What happens to your pass when you die. Upon the death of a Passholder, all associated rights and benefits will terminate. A pro-rata refund will be issued to the Passholder’s estate, subject to the provision of appropriate documentation confirming the circumstances.

4.7 Exclusions from Passes. Unless otherwise stated Passes are not valid for entry to additional ‘paid/ticketed events and activities’ including but not limited to animal encounters, zoo keeper for the day, stalk in the park, lantern festival and Christmas activities.  Flamingo Land reserves the right to exclude additional activities from the annual pass throughout the year.

 

5. Annual Pass

5.1 Annual Passes are valid for 365 days from date of purchase. Passes are valid for day admission to the Park and allow entry to our Party in the Park and fireworks events.

5.2 Discounts for holders of Annual Passes. The passholder is entitled to a 10% discount on food purchases (excludes hot, cold or alcoholic beverages) in the following locations (subject to availability and opening hours).

• Zanzibar Food Market Burger Bar
• Jolly Sailor 2 Go Fish & Chip Takeaway (Muddy Duck Farm)
• Jolly Sailor 2 Go Fish & Chip Takeaway (The Hub)
• Stonetown Pizza

This discount cannot be used in conjunction with other special offers or promotions.

Passholders will receive a 10% discount on purchases from our retail outlets, sweetshops and ride photo booths. Not valid for purchases of VIP Ride Passes.  Valid Annual Passes must be shown at time of purchase to receive these discounts, no retrospective discounts will be given.

5.3 Annual Passes are not valid in conjunction with stays at the Holiday Village.  Annual Passes cannot be used in conjunction with stays at local Holiday Parks.

.    

8. Rights to cancel the purchase of a Pass

8.1 Your right to cancel. As a consumer, you have a legal right to cancel the contract to purchase a Pass (and receive a refund of the charges paid) within 14 days if you change your mind or decide for any other reason that you do not want to continue.

8.2 You have the right to cancel for 14 days from the date you purchased your Pass. Your right to cancel the contract starts from the date on which Flamingo Land confirm that the pass has been issued or renewed, which is when the contract between Flamingo Land and you is formed. The deadline for cancelling the contract is 14 days after the day on which this contract was formed. To cancel a contract in this way, you must let Flamingo Land know that they have decided to cancel.  Please see Part A (General Terms) clause 2.2 for Flamingo Land’s contact details.

8.3 What will happen if you cancel. If you cancel the contract in accordance with clause 8.2 we will:

(a) refund the price you paid for the Pass. Please note Flamingo Land are permitted by law to reduce the refund to reflect the period of time (if any) that the Pass was valid up to the date on which Flamingo Land were notified of your decision to cancel the contract; and

(b) make any refunds due to you as soon as possible.

On cancellation you must return your Pass to Flamingo Land and you will no longer be entitled to receive the benefits of being a passholder.

8.4 When the cancellation period has expired. After the 14 day cancellation period has passed you may not cancel your Pass.

9. Group and School Visits

9.1 Group Visits. Your group must consist of a minimum of 25 paying guests aged four years and over to qualify for the reduced admission charge for group visits except in the case of school visits where there must be a minimum of 10 students.

9.2 Payments must be made in advance. To qualify for the pre-paid admission rates for group bookings, payment must be received at least 14 days in advance of your visit. If you do not pay at least 14 days in advance of your visit, each member of the group will be charged our standard ‘pay on arrival’ group rates. 

9.3 How to pay. 

Bank Transfer – Our preferred method of payment is by bank transfer, payments should be made to: 

Barclays Bank, Ryedale Group of Branches, Account Name Flamingo Land Limited, 

Bank Sort Code: 20-67-91, Account Number 80374156. 

Cheque – If paying by cheque please make your cheque payable to Flamingo Land Limited and ensure that your organisation’s cheque is double-signed supported by official letterhead/confirmation of address. Personal cheques are not accepted.

Debit/Credit Card – If you wish to pay by debit/credit card please call our customer services team on 0333 000 2021.

9.4 Please quote your group/school name or booking reference on your payment/remittance advice. Remittance advices and any correspondence should be emailed to [email protected]  

9.5 Additional terms which apply to your Tickets. Tickets are non-refundable but unused tickets can be exchanged for open date tickets valid for one visit during the season of the original visit. Additional tickets may be purchased at the pre-paid rates on arrival if required. Tickets are held for collection on your arrival unless you have paid the charge for special delivery by post. Open dated tickets are only valid for use in the season they are purchased. 

9.6 Not to be used with other promotions. Group and school admission rates cannot be used in conjunction with any offers or promotions. 

9.7 What to do on arrival. On arrival the group organiser and/or coach driver should report to Customer Information (to the left side of Park entrance).  The rest of the party should remain in the coach or other vehicle. Please bring a copy of your booking confirmation with you. On check-in we will issue all tickets you have purchased, complimentary tickets and any free of charge tickets for any children aged three years. 

9.8 Information to be provided to Flamingo Land staff. Please advise the staff of your departure time, a mobile contact number whilst at the Park and any additional information that is relevant to your group visit. 

9.9 Group Organisers/Teacher/Support Staff are responsible for the behaviour of all visitors in their party.  Please refer to General terms section A subsection 6a.

10 Risk Assessment. Before your visit please read our risk assessment for School and Group visits.

PART C – HOLIDAY VILLAGE BOOKINGS 

In addition to the Part A (General Terms) the terms in this Part C apply to all Bookings for Accommodation and Camping and Touring Bookings. Individual terms may apply to a particular type of Booking (for example, clause 6 of this Part C only applies to Camping and Touring Bookings).

1.1 When the contract between you and us is formed. The contract for your Holiday Village Booking commences when your reservation form has been processed and you have received your confirmation letter. You should check your confirmation letter carefully to see that it is correct and reflects your wishes. Please inform us of any discrepancy within 7 days unless your holiday is to start within 14 days, in which case you should inform us within 24 hours.

1.2 Maximum Occupancy of Accommodation. The number of persons occupying a holiday home must not exceed the berth of such accommodation as stipulated on our website (i.e. 6 for the Gold, Platinum & Platinum Plus Holiday Home, Lodges and Cottage and 4 for the 4 Berth Holiday Homes & Cottages & 8 for our 8 Berth Lodges , and 5 berth for the Gatehouse). Only the persons listed on the reservation form shall be entitled to occupy the allocated accommodation.  A seventh or fifth person (accommodation type depending) can be accommodated only if they are aged two or under. Any breach of this Term will entitle Flamingo Land to terminate the Booking, and to exclude from the Resort both the guests who have booked the Accommodation and the unauthorised persons.

1.3 Bookings for families only. Due to the family focussed nature of the Resort, we only accept family based parties (i.e. parents/guardians and children). We do not accept peer-led celebratory groups such as stag or hen parties.

1.4 Wristbands. You will be allocated one wristband per person on arrival. Wristbands permit you to access the Park and are granted subject to Part B (Entry to the Park) of these Terms. Wristbands are non-transferable and must be worn for the duration of your stay in the Accommodation. Wristbands remain the property of Flamingo Land at all times and will be removed and retained if the guest is no longer welcome in certain venues or at Resort as a whole. 

1.5 Right to refuse admission. Flamingo Land reserves the right to refuse admission to the Resort, or to deny the continued occupation if you or other members of your party are in breach of these Terms. In these circumstances, we will not issue a refund. 

1.6 Arrival and Departure. You are welcome to arrive and use the facilities at the Resort from 10am on the day of your arrival. Your accommodation will be available for you to occupy from 4pm. Your accommodation must be vacated and the keys returned to reception by 10am on your day of departure. You are however welcome to use all the facilities at the Resort until the Park closes.

1.7 You must be over 25 years of age to sign the reservation form. The person who signs the reservation form is responsible for the Booking and warrants that he/she is over 25 years of age. You are responsible for making all payments to us. 

1.8 Information provided on the reservation form. You must ensure that all the information you provide us in connection with your Booking is true, accurate, current and complete. If any of your details or the details of any member of your party change, you must promptly update your details.

1.8 Payment by credit/debit card. Should payment have been made via a credit or debit card, the aforementioned card must be available for Chip and Pin validation throughout the duration of your stay.

1.9 No pets. Pets are not permitted in the Accommodation. If you need to bring a guide dog, hearing dog or registered assistance dog please let us know in advance so we can make suitable arrangements for your dog.  If you are found to have brought a pet which is not a guide dog, hearing dog or registered assistance dog you will be asked to leave the Resort with no refund.

1.10 Accessible Accommodation. We have lodges and holiday homes which are adapted for persons with disabilities.  You must state on the reservation form if you require accessible accommodation as we may not be able to allocate such accommodation to you on your arrival. 

1.11 Holiday Accommodation Only. The accommodation at the Holiday Village is offered for the sole purpose of holiday lettings and/or must never be occupied as your principal home. You agree and accept that you are not offered any rights to the accommodation other than the right to occupy the accommodation as holiday accommodation for the period of your booking. No booking of any kind is an ‘Assured Shorthold Tenancy’ or protected under the Protection from Eviction Act 1977. 

1.12 Friends or family visiting you while you’re on holiday. Should you wish for friends or family to visit you during your stay at the Resort, they are required to purchase a day visitor ticket from the booking office. This ticket is subject to specific restrictions, including, but not limited to, the exclusion of access to night-time entertainment and venues. Friends and family not specified in the original booking are not permitted to stay overnight in the Accommodation.

2. CHANGES TO HOLIDAY DATES OR ACCOMMODATION

2.1 Deposit.  You must pay the deposit when you submit the reservation form.  The deposit is non-refundable and will be forfeited if a booking is cancelled, if the dates of the holiday are changed (see clause 2.3 below) or if you fail to pay the balance of the cost of the holiday. However we will refund the deposit if Flamingo Land cancels your Booking (for example because the Holiday Village is closed due to Covid restrictions).  

2.2 When to pay the balance of the cost of your Accommodation. Payment in full for Accommodation must be received no later than fifty-six days prior to the commencement date of your holiday. Failure to comply with this Term will result in a loss of your Deposit and the cancellation of your Booking. Please make a note of this date as a reminder will not be sent.

2.3 Changes to your Accommodation. Once you have received your confirmation letter you can make changes to the type of Accommodation but this will incur a charge of £25 to cover our administration costs in making such change.  

2.4 Changing the dates of your holiday.  If you wish to change to the dates of your holiday you must notify Flamingo Land 28 days before your original arrival date.  You must contact us in writing and enclose the original confirmation receipt. The deposit will be forfeited if the dates of the holiday are changed.  In addition, you will incur a charge of £25 to cover our administration costs in making such change.  

3. CANCELLATION OF THE HOLIDAY BY YOU – please note this clause will not apply to cancellations due to government public health measures due to the outbreak/epidemic/pandemic of diseases such as COVID-19 which are covered by clause 4.

 3.1 Cancellations more than 28 days before the start date of your holiday.  If you cancel your holiday more than 28 days before the start date, you will forfeit the deposit. 

3.2 Cancellations within 28 days of the start date of your holiday. If the holiday has been paid in full the balance can be transferred to another holiday date less the Deposit. If you cancel within 28 days of the start date of your holiday and choose not to rebook then we will charge you a cancellation charge (see clause 3.3) which will be based on the number of days before the start date of your holiday which you cancel.  

3.3 Cancellation Charges.

Number of days before the start of your holiday that you notify us that you wish to cancel.	Cancellation Charge
More than 70 days	Reservation Deposit Only
28 to 70 days	65% of the total cost of the Reservation
14 to 28 days	75% of the total cost of the Reservation
8 to 14 days	85% of the total cost of the Reservation
1 to 7 days	90% of the total cost of the Reservation
Less than 24 hours notice or you don’t arrive for your holiday	100% of the total cost of the Reservation

We will retain the deposit and the cancellation charge and refund you the balance. Your refund will be paid within 14 days of the date on which you notify us that you wish to cancel your holiday.  

3.4 Genuine pre-estimate of loss. The cancellation charges in Part C (Holiday Village Bookings) clause 3.2 have been calculated as a genuine pre-estimate of the losses incurred in the event you cancelled your Booking for Accommodation within the stipulated time period.

3.5 Circumstances where refunds will not be provided. No refund will be given due to unforeseen circumstances which make it difficult for you to travel to the Holiday Village (e.g. bad weather or transport difficulties). No refunds can be given if you depart prior to the end of your holiday.

4. Cancellations due to government public health measures for the outbreak/epidemic/pandemic of diseases such as COVID-19

4.1. What happens if you have to cancel because you’re self-isolating. If you have to cancel your booking because UK government public health measures mean it is unlawful to travel to or to make use of the accommodation you booked, you may choose to : 

(a) transfer your Booking to a later date free of any administration charges, subject to availability – you will have to pay any difference in price if the cost of the new Booking is higher or be reimbursed the difference if the cost of the new Booking is lower; 

(b) request a voucher with a redemption value equal to the amount previously paid by you for the Booking (we will provide you with the terms and conditions which apply to the voucher before you make your choice under this clause); or 

(c) obtain a refund of the amount already paid by you for the Booking, less any administrative costs which we incur in processing your refund. 

4.2. Your obligation to contact us promptly. You must contact us promptly after you become aware you’re unable to travel in order to access these options.

5. DAMAGE TO OUR PROPERTY

5.1 Accommodation should be clean and tidy when you leave.  On departure you must leave the Accommodation in a clean and tidy condition.  You should leave the Accommodation in the same condition as it was on your arrival. 

5.2 Our right to charge you for additional cleaning. We reserve the right to invoice you if, in our reasonable opinion, additional cleaning of the Accommodation is required after your departure. 

5.3 You are responsible for damage to the Accommodation during your holiday. In the event of any damage to the Accommodation, furnishings, fittings or contents, we reserve the right to seek compensation. You must inform reception during your stay of any breakages at or damage to the Accommodation. 

5.4 We are not responsible for loss or damage to your personal property. Flamingo Land do not accept responsibility for your personal property which is stolen, damaged or lost at the Holiday Village. 

6. CAMPING AND TOURING BOOKINGS 

6.1 Making a booking. Pitches can be booked by completing the reservation form and paying the deposit. Full payment for your booking must be made not less 28 days before the date of your arrival. 

6.2 Amenities at the site. We provide water taps, toilets and showers free of charge on site at the Holiday Village.  [We charge for electricity hook-ups and you must pay these fees in addition to the pitch fees]. 

6.3 Vehicles which are not permitted. We do not allow Hobby, Buccaneer or Tabbert caravans or commercial vehicles i.e. transit vans and flat bed vehicles on site at any time. [A maximum of two vehicles are permitted per pitch.]

6.4 No generators. The use of generators is not permitted. 

6.5 Camping Cancellation Charges.

Number of days before the start of your holiday that you notify us that you wish to cancel.	Cancellation Charge
More than 70 days	Reservation Deposit Only
28 to 70 days	65% of the total cost of the Reservation
14 to 28 days	75% of the total cost of the Reservation
8 to 14 days	85% of the total cost of the Reservation
1 to 7 days	90% of the total cost of the Reservation
Less than 24 hours notice or you don’t arrive for your holiday	100% of the total cost of the Reservation

We will retain the deposit and the cancellation charge and refund you the balance. Your refund will be paid within 14 days of the date on which you notify us that you wish to cancel your holiday.  

6.6 Pitch provision. Pitches cannot be reserved at the time of advance booking. No guarantee can be given that touring caravans, motorhomes or tents booked at the same time will be beside each other on the site. Pitches cannot be reserved under any circumstances.

7. BEHAVIOUR AT THE HOLIDAY VILLAGE

7.1 You must be courteous and considerate. You must act in a courteous and considerate manner towards us, our staff, those in neighbouring accommodation and other guests. 

7.2 What will happen if you cause distress or nuisance to other visitors. We reserve the right to ask guests who contravene our Terms or who in any other way are behaving in a manner likely to cause distress or nuisance to us, our staff or other visitors, to leave the Resort immediately. In these circumstances your holiday will cease, you will not receive a refund and we shall not be liable for any extra costs incurred by you. 

7.3 You must leave immediately if you have an infectious disease. In order to protect our guests and staff, anyone who has an infectious disease (including Covid-19) or other contagious condition must leave the Resort immediately. 

7.4 Your other obligations. In addition to your obligations in Part A (General Terms) clause 5, you further agree that you will not: 

1. a) Commit any criminal offence at the Resort or undertake any criminal activity while at the Resort. 
2. b) Commit any acts of vandalism or nuisance. 
3. c) Create any undue noise or disturbance in the Holiday Village (for example, you must not play loud music or have parties which continue after midnight); and 
4. d) Carry out any trade or business while at the Holiday Village. 
5. SPEED LIMIT 

8.1 Speed limit. The maximum speed limit within the Holiday Village is 10 mph. We reserve the right to impound any cars which persistently abuse the speed limits.

8.2 Your obligations when driving at the Resort. Any vehicle and driver must be fully insured and of the legal age to drive such vehicles. No drinking and driving is allowed at the Resort. Please note that the Road Traffic Act 1988 is applicable on all Flamingo Land property and may be liable to policing at any time. 

9. IF YOU HAVE A COMPLAINT OR COMMENT 

9.1 What to do if you’re unhappy. If you feel dissatisfied with any aspect of your stay at the Holiday Village, please speak to the Holiday Village Reception. In most cases, we will be able to help you on the spot, so that you can enjoy the rest of your holiday. 

9.2 What to do if we don’t resolve your concerns. If the Holiday Village Reception are unable to resolve your concerns, you must write to us no later than 21 days after your departure at the following address: Flamingo Land Theme Park and Zoo, Kirby Misperton, Malton, N. Yorks YO17 6UX 

1. LEISURE FACILITIES

In addition to the Part A (General Terms) the terms in this Part D apply to the use of the leisure facilities at the Resort including the Splash Zone and the golf course. 

1. Health Conditions

1.1 You should not undertake any physical activity which is beyond your level of fitness.  You are responsible for monitoring your condition during physical activity at the leisure facilities.  If you experience any unusual symptoms you must stop the activity immediately and inform a member of staff.  

1.2 You must not use the leisure facilities if you have a health condition which may affect your ability to use the facilities safely.  If in doubt, you should speak to your GP before using the leisure facilities. 

1.3 We are not qualified to express an opinion as to whether you are fit to safely use the leisure facilities. You must obtain professional or specialist advice from your doctor before using the leisure facilities.

1.4 In the absence of any negligence or other breach of duty by us, use of the leisure facilities is entirely at your risk.

2. Use of the Leisure Facilities. 

2.1 Access to the pool is available in one-hour pre-booked sessions subject to availability. Bookings can be requested by calling 01653 917360.  

2.2 We reserve the right to reserve the pool at certain times for swimming classes and special events. We reserve the right to add to or change the leisure facilities from time to time. We may close the leisure facilities in part or whole if we need to undertake maintenance or cleaning. 

2.3 You must abide by the following when using the pool, sauna, steam room and jacuzzi at the Splash Zone: 

(a) You must shower before using the pool, sauna, steam room and jacuzzi and between activities;  

(b) No ball or similar games are permitted in the pool area. For safety reasons no inflatables, flippers or toys are to be used in the pool; 

  (c) Swimming costumes must be worn at all times; 

(d) You must not take photographs. 

2.4 You must wear appropriate footwear while using the gym. 

2.5 You must comply with any reasonable request made by a member of our staff. 

2.6 For hygiene reasons, please wipe down all gym equipment after use. 

3. Disclaimer for personal injury and death

3.1 You are responsible for using the leisure facilities safely and as directed. You must behave sensibly and follow any safety instructions so as not to hurt or injure yourself or others.

3.2 In the absence of any negligence or other breach of duty by us, the use of our machinery, equipment or facilities is entirely at your own risk.

 

4. Your personal property

4.1 We provide lockers for storing personal belongings.  There is a £1 refundable fee for use of the lockers.  We are not responsible for loss or damage of personal possessions whether left in or outside the lockers provided. 

4.2 We retain items of lost property for [2 weeks] after which time they will be disposed of. 

4.3 If you lose your locker key you will be responsible for paying us for the cost of the new lock and key for the locker. 

4.4 We reserve the right to remove the contents of a locker which is used overnight. You must promptly reclaim any items removed from lockers in these circumstances. If they are not claimed within [2] weeks they’ll be treated as lost property (see Part D (Leisure Facilities) clause 4.2 above).

PART E. ZOO EXPERIENCES AND SEASONAL EVENTS. 

In addition to the Part A (General Terms) and Part B (Entry to the Park) the terms in this Part E apply to zoo experiences (e.g. zoo keeper for a day) and seasonal events (e.g. Christmas Experience Days). 

1. Bookings

1.1 Events must be booked and paid for in advance. You must select an arrival time.  For entry to the Park, please ensure you arrive on or after your stated arrival time.  For special events (e.g. Christmas shows) you should arrive well in advance of the stated start time. 

1.2 All bookings for Christmas Experience must include one or more children.  We will not accept bookings for adults only. 

1.3 Access to the Park may be limited. Please check our website for which facilities will be open and available for you to access as part of the seasonal event. 

2. Zoo Experiences. 

2.1 Age and accompanying adults. Zoo experiences are available for all people aged 8 or above. Children under 12 must be accompanied by an adult, children aged 12-16 may be accompanied by one adult at the discretion of their parent/guardian. There is no extra charge for one accompanying adult, but other guests will be charged entry at the standard rate. Unfortunately we are only able to accommodate the participant and one accompanying adult within the animal enclosures. People aged 17 and over are not accompanied unless they require a carer.  In winter months Zoo experiences run from 9.00am – 3.30pm.

2.2 Health and Safety. All farm and zoo animals naturally carry a range of diseases, some of which can also affect humans. These diseases are known as zoonoses and during your work with animals your health may be at risk from them. Although some of these diseases are not common in Great Britain, good hygiene practices will protect against them. Remember to cover all cuts and grazes and wash your hands and arms before eating, drinking or smoking after contact with the animals or working in the enclosures. Please ensure you use all PPE (Personal Protective Equipment) provided by the keeping staff e.g. gloves etc, and practice good personal hygiene. 

2.3 Our responsibility if you don’t follow health and safety. There are dangers inherent in working with wild animals. In order to keep you safe you must follow health & safety guidelines, safe working practices and instructions from Keeping staff whilst at the Zoo.  

Winter/Spring 2026 Radio Station Voucher Code Offer

One Voucher Code applies a 100% discount to a maximum of four tickets.

Children aged 3 and under are admitted free of charge, (proof of age may be requested).

This promotion cannot be used in association with any other discount admission offer or promotion.

Height, age and medical restrictions apply on certain rides and attractions, please refer to our website or mobile app and relevant signage for specific details.

This voucher cannot be used in conjunction with overnight stays at Flamingo Land Resort Holiday Village or our Leisure Complex.

Damaged, defaced, photocopied or vouchers purchased from third party vouchers will not be accepted.

This voucher is not for resale and has a face value £0.00001p.

The standard Terms of Admission of Flamingo Land apply at all times.

Flamingo Land Resort reserves the right to withdraw it at any point without notice or reason.

This voucher gives entry for one day visit to our Zoo and does not allow entry to paid for/ticketed events.

No change given.

This voucher cannot be used in conjunction with any other offers.

This voucher is non-transferable.

RRP based on advance online price.

Valid on following dates, 14th – 22nd February, 25th February – 1st March, 7th, 8th, 14th and 15th March 2026.

Voucher codes are not valid if not redeemed within the above dates.

---

Winter/Spring 2026 Radio Station Voucher Code Offer

One Voucher Code applies a 100% discount to a maximum of four tickets.

Children aged 3 and under are admitted free of charge, (proof of age may be requested).

This promotion cannot be used in association with any other discount admission offer or promotion.

Height, age and medical restrictions apply on certain rides and attractions, please refer to our website or mobile app and relevant signage for specific details.

This voucher cannot be used in conjunction with overnight stays at Flamingo Land Resort Holiday Village or our Leisure Complex.

Damaged, defaced, photocopied or vouchers purchased from third party vouchers will not be accepted.

This voucher is not for resale and has a face value £0.00001p.

The standard Terms of Admission of Flamingo Land apply at all times.

Flamingo Land Resort reserves the right to withdraw it at any point without notice or reason.

This voucher gives entry for one day visit to our Zoo and does not allow entry to paid for/ticketed events.

No change given.

This voucher cannot be used in conjunction with any other offers.

This voucher is non-transferable.

RRP based on advance online price.

Valid on following dates, 14th – 22nd February, 25th February – 1st March, 7th, 8th, 14th and 15th March 2026.

Voucher codes are not valid if not redeemed within the above dates.

---