Description

Leisure Complex Duty Manager

Reporting to the Pool & Leisure Manager, you will be required to support in the delivery and coordination of sports and leisure programmes ensuring high levels of customer engagement and experience while maintaining a safe and secure environment.

Your key responsibilities will include:

• Ensuring the safety of customers and team members at all times.
• Preparing and completing weekly team rotas in guidance of the Pool & Leisure Manager.
• To carry out daily water and chemical test and complete necessary actions.
• Ensuring the cleanliness standards of the poolside, changing rooms and spectator areas are monitored and exceed customer expectations.
• Proactively review customer feedback and deal with the feedback in an urgent matter in order to improve customer satisfaction.
• To follow the correct opening up and closing down procedures in relation to the pool and equipment.

The successful Person will:

• Hold a current NPLQ Lifeguard qualification.
• Be trained in legionella awareness.
• Ideally hold a RLSS or STA Trainer qualification.
• A current Pool Plant Operations qualification would be desirable.
• Have experience in leading and developing a team.