Description

Set in 375 acres of picturesque North Yorkshire countryside, Flamingo Land Resort creates a truly unforgettable experience for Guests of all ages. We are looking for high energy fun filled Team Members to join our Catering Crew. You could be working in our Fast Food outlets, helping out in a cafe or serving delicious treats in one of our Kiosks. Full training will be given. You will be working to the highest hygiene standards.  Deliver consistent great customer service all the time, work well within a team. We need people who (are):-

• Outgoing, friendly, approachable and confident and have a passion for customer engagement and service
• Motivated and passionate about their role
• Demonstrate hard work, commitment, punctuality and reliability
• Take pride in their appearance and wears correct and clean uniform
• Thrive in a fast-paced environment as well as demonstrating initiative to keep busy in quieter periods
• Demonstrates a willingness to help and will always go the extra mile for customers and colleagues

Essential Skills/Knowledge:

• Good customer service skills
• Ability to work in a front-line customer facing environment
• Adaptability as you may need to work in different units as we have to be adept to the needs of our Guests

Day to day duties typically involve:

• Customer Service – always smiling and making it your mission to make every Guest experience a memorable one
• Reporting any relevant information to your line manager
• Dealing with any difficult circumstances or problems that may arise and passing them onto your managers as necessary
• Ensuring you are adhering to all policies, guidelines and laws
• Filling out and filing relevant paperwork with assistance of your line manager
• Ensuring that the area in which you work is kept clean and tidy at all times in line with company expectations
• Passing on and reporting of all relevant information to supervisors or managers

You will be working in a multi disciplined environment covering venues such as:

• Metropolis Bar and Grill (Bar & Restaurant)
• Zanzibar Food Market – Burger Shack, Dino Stone Pizzas, Ice Creams and Coffee stalls
• Upper Deck Fish and Chip Restaurant
• The American Diner – Fun family dining
• Fuel Stop Cafe
• Coach House Country Pub
• Jolly Sailor 2 Go Fish & Chip Shop
• Gourmet Grill

Hours: Most of our seasonal roles are available on a full time and part time basis. Typically a full time role is up to 40 hours a week, our part time roles are often 16 to 24 hours a week in term times increasing during university, college and school holidays.  Our busiest trading days are weekends, holidays and bank holidays therefore it is to be expected we will need our Team to be available to ensure our Guests have the experience they deserve. Transport: We provide on site free parking.  There are good local bus links into Malton, York, Pickering & Thornton Dale provided by Coastliner. The Tees Valley bus will have stops at Stockton, Middlesbrough, Grangetown, Redcar, Saltburn, Brotton, Skelton & Guisborough. Accommodation: There is a good range of local accommodation providers within our immediate vicinity.  Flamingo Land does not provide any onsite staff accommodation. Benefits:

• Competitive weekly pay
• Free entry to Flamingo Land on your days off
• Discounted Friends & Family tickets
• Discounts at many of our food outlets
• Free full access to our Leisure Complex Pools, Gym, Sauna and Jacuzzi
• Free entry to shows & live music events
• Free uniform
• Free car parking
• Ongoing training
• Team Member recognition rewards

We’re committed to the development of our employees and love being the place where many choose to start their working life.  Many of our Senior Managers joined us in entry roles and have developed long term careers within the business.   At Flamingo Land, we cross train our Team Members across many areas of the resort.  This will broaden your skill base and provide the chance to enhance your career development.  By gaining experience in our various departments, you will expand your knowledge, increase versatility and this will empower you to grow both personally and professionally. Interviews for the new season will begin in February 2025.  You will be contacted by our friendly Recruitment Team who will conduct an initial telephone chat with you and if successful, you will be invited to attend a face to face interview with one of our Department Managers.  Interviews are typically 30 minutes and you will be asked a few competency based questions. If all goes well, you will join us  for two days of induction, where we will get you Resort Ready! Induction days are fun filled, full of facts about the Resort and will prepare you to work at the Resort. Roles will begin in March and run through until 2 November 2025.