Description

Set in 375 acres of picturesque North Yorkshire countryside, Flamingo Land Resort creates a truly unforgettable experience for Guests of all ages.   Our Front of House Team Members fuel our Guests with an extensive menu ready for a day of magic and adventure. Within this role you will work in our on site restaurants and your typical shift would involve:

• Meeting and greeting our Guests
• Taking food & drinks orders on a tablet, order pad or at the till
• Your training will make you knowledgeable about the menu & allergens
• You will offer add ons and sell from the specials board
• Deliver meals to our Guests tables
• Clear and clean tables

Essential Skills:

• Strong Guest service skills
• Excellent communication and organisational skills
• Ability to work in a front-line Guest facing environment
• Be efficient and able to coordinate managing multiple orders at one time

Day to day duties typically involve:

• Customer Service – always smiling and making it your mission to make every Guest experience a memorable one
• Reporting any relevant information to your line manager
• Dealing with any difficult circumstances or problems that may arise and passing them onto your managers as necessary
• Ensuring you are adhering to all policies, guidelines and laws
• Filling out and filing relevant paperwork with assistance of your line manager
• Ensuring that the area in which you work is kept clean and tidy at all times in line with company expectations
• Passing on and reporting of all relevant information to supervisors or managers

Hours: Most of our seasonal roles are available on a full time and part time basis. Typically a full time role is up to 40 hours a week, our part time roles are often 16 to 24 hours a week in term times increasing during university, college and school holidays. Our busiest trading days are weekends, holidays and bank holidays therefore it is to be expected we will need our Team to be available to ensure our Guests have the experience they deserve. Transport: We provide on site free parking. There are good local bus links into Malton, York, Pickering & Thornton Dale provided by Coastliner.  The Tees Valley bus will have stops at Stockton, Middlesbrough, Grangetown, Redcar, Saltburn, Brotton, Skelton & Guisborough. Accommodation: There is a good range of local accommodation providers within our immediate vicinity. Flamingo Land does not provide any onsite staff accommodation. Benefits:

• Competitive weekly pay
• Free entry to Flamingo Land on your days off
• Discounted Friends & Family tickets
• Discounts at many of our food outlets
• Free full access to our Leisure Complex Pools, Gym, Sauna and Jacuzzi
• Free entry to shows & live music events
• Free uniform
• Free car parking
• Ongoing training
• Team Member recognition rewards

Interviews for the new season will begin in February 2025.  You will be contacted by our friendly Recruitment Team who will conduct an initial telephone chat with you and if successful, you will be invited to attend a face to face interview with one of our Department Managers. Interviews are typically 30 minutes and you will be asked a few competency based questions. If all goes well, you will join us  for two days of induction, where we will get you Resort Ready!  Induction days are fun filled, full of facts about the Resort and will prepare you to work at the Resort. Induction days are fun filled, full of facts about the Resort and will prepare you to work at the Resort. Roles will begin in March and run through until 2 November 2025.